Frequently Asked Interim Housing Questions
Please select an area to view the most common questions and click on it. If you do not see your question here, please contact us for assistance.
About VIP Apartments
Are the apartments fully furnished?
Yes. VIP offers one-, two- and three-bedroom, fully furnished apartments, complete with a full-sized kitchen, full-sized appliances, and a full array of housewares, linens and electronics.
Will my apartment have a full-sized washer and dryer?
Every VIP corporate apartment has a convenient laundry facility. In most cases, there is a full-sized washer and dryer within the apartment; however, some communities do not have hookups within the individual apartments. These communities have separate on-site coin-operated laundry facilities instead. Please be sure to ask your VIP representative about the specific laundry arrangements for your apartment.
Can I bring my dog, cat, or iguana?
Most VIP communities allow your pets to stay with you. There are some exceptions for large, potentially noisy or unusual pets, and in most cases an extra deposit is necessary. In the unfortunate circumstance where your pet will not be allowed to stay with you, our staff can assist you in finding alternate boarding at a reliable kennel or with a local veterinarian.
Where can my kids or guests sleep?
VIP offers two- and three-bedroom apartments for families, and second bedrooms can be furnished with twin beds upon request. In addition, you may request a pull-out sofa sleeper for occasional guests.
Can I have a home office?
Yes. Desks, office chairs, task lamps, personal computers and fax machines are all included in select locations. Otherwise they are available as A La Carte Amenities. Additionally, some VIP communities feature free or pay-per-use business centers with fax machines, Internet connections and copiers. Please ask your VIP representative about specific community amenities and your home office requirements.
Do you offer unfurnished apartments?
No. All VIP corporate apartments are fully furnished.
What size apartments do you offer?
VIP offers one-, two- and three-bedroom apartments. Please call or e-mail for specific availability.
Do you have studio apartments?
On occasion, VIP may be able to offer you a studio apartment in select metropolitan areas. Please call or e-mail for specific availability.
Can I request a certain floor?
Yes, although apartment floors fluctuate according to current occupancy and specific neightborhood and communities availability. Please call your VIP representative for current availability.
Can I get HBO, Showtime or Pay-Per-View?
Local cable is included in the monthly cost of a VIP apartment. For your comfort, premium channels and Pay-Per-View services are available as A La Carte Amenities. Please call your VIP representative for additional information.
Can I get high-speed Internet?
Yes, high-speed internet is included in your VIP apartment. Availability, type of access, and service providers vary depending on the state, neighborhood and specific community. Please call your VIP representative for additional information.
Can I get a second phone line installed?
Local telephone service is included in the monthly cost of a VIP apartment; second phone lines are available as an A La Carte Amenity. Please call your VIP representative for additional information.
Are there smoking and non-smoking VIP apartments?
VIP Corporate Housing apartments are all ‘No Smoking’ facilities.
VIP guests who smoke may smoke outside the apartment, on the balcony, or on the patio; however, ashtray waste must be kept clean and, when properly extinguished with water, disposed of outside the apartment. Used cigarettes should never be discarded on the ground. Smoking waste should never be brought into the apartment.
About VIP Billing
How much does it cost?
One-bedroom, fully furnished, all-inclusive VIP apartments begin as low as $70 per day, with a 30-day minimum stay, in certain areas. Major metropolitan areas, two- and three-bedroom apartments and apartments with exclusive locations or amenities will be priced higher. You can request more information from a VIP representative here.
Our flat fee includes all utilities, including phone and cable, and all furnishings and housewares. There are no surcharges, additional fees or taxes. VIP guests may customize their apartments from a selection of A La Carte Amenities for an additional monthly charge.
Are all of the utilities included?
Yes. All major utilities, including electric, gas, water, trash service, phone, cable and internet are included in our flat monthly fee.
Are there any additional fees or taxes?
Monthly rent is based on the flat daily charge. Some states, counties, cities & municipalities require taxes. Please call or email for specific details.
At move out, excessive damage charges and unpaid phone charges may be billed to you or applied to your credit card on file if necessary. Please call your VIP representative for additional information.
What is the minimum stay?
VIP apartments are intended to have a 30-day minimum stay; however, shorter stays can be arranged depending upon availability. Stays of longer than 30 days are pro-rated per day.
Can I move in right away?
In many cases, yes; however, availability may be limited. Please call your VIP representative for current availability.
Can I stay a few extra days and not incur a second month’s rent?
Stays of longer than 30 days are pro-rated per day!
How much notice is necessary before I move out?
VIP requires a 30-day, written notice of vacancy. For more information, please call your VIP representative.
What if I don’t know how long I’ll need to stay?
Just let us know at the beginning of your lease and our staff can help you designate a fluid move-out date. If you find that your move-out date is approaching and you need to extend your lease, please call your VIP representative as soon as possible to make arrangements. Many times, there will be another guest ready to move in as soon as you move out.
Can you bill my employer?
VIP specializes in corporate billing, providing one seamless, all-inclusive bill for employee housing, eliminating the traditional paper-chase system of reimbursement. Please ask your VIP representative for more information about split billing and credit arrangements.
What if my employer and I are sharing the costs?
VIP can separate the charges so that the employer is billed for the basic necessities and the employee is charged for any extra amenities, such as second bedrooms, home office space or equipment, premium cable channels, high-speed Internet access, or any other specialty from our A La Carte Amenities list. VIP can also split charges between more than one party. Please call your VIP representative for more information.
Can I have my insurance company reimburse you?
Yes! Your insurance agent must call us directly to set up billing and credit arrangements.
About VIP Neighborhoods
Where are your properties located?
VIP Corporate Housing offers fully furnished, full-sized apartments throughout the Midwest including Missouri, Illinois, Indianapolis and nationwide. We can even assist you in temporary accommodations worldwide.
To find the perfect VIP accommodations, please start here to select a location.
What amenities do the properties offer?
Specific amenities vary from location to location. Many VIP apartments feature swimming pools, hot tubs and saunas; fitness centers, basketball courts and tennis courts; playgrounds and picnic areas; car wash stations; 24-hour attended lobbies and valets; balconies and patios; vaulted ceilings and fireplaces; and covered parking and garages. Please search our locations online or ask your VIP representative for more information.
Can you tell me more about my new neighborhood?
Many property profiles available on our Web site include location amenities, neighborhood highlights, and local merchant information. Others will be added in the future. Please start here to locate a specific neighborhood or call your VIP representative for an e-mail packet.
How far is the apartment from my work?
Many property profiles available on our Web site include maps and driving directions. Others will be added in the future. Please start here to locate a specific neighborhood or call your VIP representative for more information.
Is there a good restaurant, movie theater, etc. close to my new home?
VIP's concierge service is available Monday through Friday during regular business hours for current VIP residents. We can recommend local events, great restaurants and seasonal entertainment, and we can also help you make appointments, secure reservations and purchase tickets.
Additionally, many property profiles available on our Web site include neighborhood highlights and local merchant information. Please start here to locate a specific neighborhood.
Where are the local schools and locations of worship?
Many property profiles available on our Web site include community amenities, neighborhood highlights, and local merchant information. Others will be added in the future. Please start here to locate a specific neighborhood or call your VIP representative for a relocation packet.
For Current Residents
What do I do if there is an emergency?
If there is a life-threatening emergency, PLEASE CALL 911 IMMEDIATELY.
For any reason, during regular business hours, please call or e-mail your VIP representative. Our toll-free number is (888) 249-5719.
I’m moving out. How do I get my mail forwarded?
You can file a United State Post Office Change of Address form online or at the local Post Office branch in your neighborhood.
I’ve lost my keys.
Please call your VIP representative for assistance for any lost keys or a lockout situation. Charges many apply for lockouts.
Where am I supposed to park? Do I get a covered parking spot?
Specific parking information is included in your VIP Welcome packet. Covered parking and garage space (where available) are A La Carte Amenities and may incur an additional monthly charge. Please call your VIP representative for more information.
Can I get housekeeping service?
Yes! Monthly, weekly, daily and special occasion or as-needed housekeeping service is available as an A La Carte Amenity. Please call your VIP representative for more information.
What’s my telephone number?
This information is included in your VIP Welcome packet. Please call your VIP representative for additional assistance.
I’m having problems with my answering machine or voicemail.
Answering machine instructions are provided within your VIP Welcome packet. If they are missing, or if the manual does not match the model included in your apartment, please call your VIP representative.
I don’t have the code/key to use the pool or fitness center.
This information is located within your VIP Welcome paket. If it is missing, or if you are having problems using the key or code, please call your VIP representative for additional assistance.
I need extra door keys for my family.
Extra keys are available for a nominal fee. Please call your VIP representative during regular business hours for additional assistance.
Can I have the second bedroom switched out for home office furniture?
We would be more than happy to accommodate your furniture requests; however, there is a $75 fee per delivery for changes made after you have moved in. Specific furniture choices arranged prior to move-in are not subject to a delivery fee.
It’s nice outside. I’d like to add a barbecue grill and patio furniture.
We would be more than happy to accommodate your requests; however, outdoor grills may be prohibited by the specific location. Please call your VIP representative for more information. Additional A La Carte fees and delivery fees may apply.
What do I do with my keys when I move out?
Please place one key back in the lockbox on the front door of your apartment. Leave the other keys on the kitchen counter. If you are in a unit without a lockbox on the door place your keys in an envelope, with your apartment address on the outside, and drop them off with the doorman or leasing office of the community.