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24 Hour Staff

Need help?

Our staff is always available to assist you with any questions or service requests. During regular business hours (Monday through Friday, 8:30 am - 5:30 pm), you can call or e-mail your VIP representative for immediate assistance.

Additionally, our local staff is on-call 24 hours a day to assist you with any questions or service requests. For non-life-threatening emergencies after regular business hours or during the weekend, please refer to your guest directory located in your apartment for contact information.

Examples of non-life threatening emergencies include a disruption in utilities, a malfunctioning major appliance, or any problem that if not addressed immediately may cause damage to property.

For any life-threatening emergency, PLEASE CALL 911 IMMEDIATELY.

A $25 after-hours lock-out fee may apply if you are accidentally locked out of your apartment.

"I was in Buenos Aires, Argentina before we moved to St. Louis. We were able to finalize the deal and sign the lease without any hassles at all. Any issue no matter how small that I have spoken to Pam about has been taken care of most professionally and promptly.” - Michael Gunter President, Real Estate Development